Adults with Learning Difficulties

Five Ways

42 Albert Road

New Milton

Hampshire

BH25 6SP

Individualised Care

Personalised care plans are developed with the Service User to ensure the individual’s needs are met promoting independence and personal development at the heart of a quality, flexible plan.

The Manager, Elizabeth Field, is registered with the Care Quality Commission as the Manager of Five Ways. The Manager can be contacted at the Home and has the day to day responsibility for the running of the Home.

The Manager is supported by the group structure which includes learning disability specialists.  Also employed directly at Five-Ways is one senior member of staff and care staff who have an on-going program of training and development which enables them to plan and deliver the appropriate care to meet the individual needs of our Service Users.

Lizzie, as manager, is also responsible for financial matters at the home with the support of the Contemplation Care financial team at our head office which is based in Waterlooville.

 

Activities and the promotion of independence

We promote a wide range of activities which support the development of “life skills”, promote independence and are tailored to the individual’s aspirations.

The service has a small car for outings which can also be used for attending appointments. The Group has a mini bus which is used to take Service Users from Five-Ways on day trips etc.

All domestic chores and cooking is undertaken by the staff, however residents are encouraged to participate as this is a great opportunity to build on life skill development.

 

Accommodation

The service promotes a small homely environment which is tailored to each Service User’s individual needs. The Home comprises 3 single bedrooms. There is 1 bathroom which has a standard bath and shower. There is a separate toilet.

The bedrooms are equipped and decorated to a high standard, however, Service Users are encouraged to personalise their rooms and the home in general.

As expected, all rooms meet current fire standards and regulations. All bedrooms, corridors and communal rooms are equipped with smoke alarms. Corridor doors have automatic fire doors fitted. Emergency lighting systems are in place and fire drills are carried out on a planned regular basis.

The Home has a communal lounge with separate dining area. The lounge is equipped with a television and the Service Users enjoy Sky TV and a DVD player.

There is a large, well-established garden for the Service Users to enjoy during fine weather. The home is within a quiet residential estate close to the coastal town of New Milton.

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Testimonials

  • Elaine & Family - Beechcroft Manor

    "Thank you so much for the care of our mum. We have been so grateful of the care and in the way you treated our mum for the past year."

    Beechcroft Manor

  • Harry - Southlands

    "I will forever be grateful for the wonderful way you cared for Jeanne for 4 years....I must also thank you for the way you befriended me, and cared for my welfare."

    Southlands

  • Joan's family - Northcott House

    "Thank you so much, on behalf of Joan, as she reaches her 100th birthday. She would wish you to celebrate!"

    Northcott House

  • Mary & Family - Southlands

    "Simon and staff, thanking you for the care you gave to our brother. He trusted you, we trusted you, and you were all wonderful."

    Southlands

  • Amanda & Jeannie - Southlands

    "To all the fabulous staff at Southlands, thank you so much for the care given to our mother. You were all so patient and kind, not only to her but to us as a family. You helped support us through difficult times and provided us with tea and biscuits! Thank you."

    Southlands

  • Fiona, Philippa, Helen, Richard, James & Richard - Beechcroft Manor

    "Thank you all for the care and attention you gave to E while she was with you. We as a family cannot fault the care you gave, we feel as a family that all the staff were professional, and you are much appreciated."

    Beechcroft Manor

  • Cliff & Trudy - Beechcroft Manor

    "Thank you all at Beechcroft for looking and caring for our mum over the last 14 months. It has been a bit of a roller coaster at times, and she has always said she is in the right place."

    Beechcroft Manor

  • Jan & Ray - Beechcroft Manor

    "Thank you for your kindness for looking after mum for so many years, she looked upon Beechcroft as her home."

    Beechcroft Manor

  • Sue, Neal & Joel - Beechcroft Manor

    "I would just like to say thank you for looking after my mum.....prior to Beechcroft she lived in total isolation at home with no-one to talk to. She could be very blunt and to the point but she did tell me that she was glad she was there."

    Beechcroft Manor

  • Ann and family- Denehurst

    "The family wish to thank you for everything that you have done for M this year, I don't know what we would have done without you, we really appreciate everything."

    Denehurst

  • Andy, Jenny & Luke -Denehurst

    "To Robin, and everyone at Denehurst. Thank you so much for all your help & support, it has been greatly appreciated by us. Many, many thanks."

    Denehurst

  • Anne Atkins - Forty4

    "The summer barbeque at Forty4 was as usual a great success. To help, the weather was great. A great variety of food was served, all the staff were there to help, and as usual there was a great atmosphere. Must say thank you to all you that were involved, a nice afternoon out. Look forward to next year's."

    Forty4

  • JM's family - Forty4

    "To Laura, Joy, and the wonderful caring team who are looking after JM, we can't thank you enough for your dedicated support in his hour of need. We are so grateful for your loyalty, perseverance and kindness. THANK YOU from C, and JM's family xx"

    Forty4

  • Joanne and Simon - Forest Care

    "Dear Kevin and the staff, Thank you so much for all your help and advice over the years without this we would not of managed. Living a distance from Peggy was a huge worry but having you guys in place relieved that worry as we knew you had her best interests in hand and we knew we could call and speak to Kevin at any time and he would always be able to update us. It was Peggy’s wish to stay at home and with your help and constant support it was achieved. I couldn't recommend forest care high enough. Best wishes to you all Joanne and Simon."

    Live - In Care

  • Joy and Family- Forest Care

    "Dear Kevin Carolyn and all the team. Thank you for all your help, advice and assistance through all the recent years you have helped first with both my parents then when dad died attending to mum with her decreasing mental and physical health. You truly guided me through these difficult times with your kindness, outstanding care and experience. Many thanks Joy and all the family"

    Hourly / Visiting Care

  • Richard - Forest Care

    "Dear Kevin and all at Forest Care who looked after my dad for the past 18 months- Many Thanks! Dad looked forward to his food, his chats and the company you all offered; it was a real lifeline after mum’s death. With warm thanks and admiration to you all. Richard"

    Hourly / Visiting Care

  • Sue - Forest Care

    "I want to say a big “thank you “to you all for the support and care you gave to Mildred. I know it hasn’t been easy for you and there were quite a few ups and downs! However I cannot praise you enough for the attention to detail you gave her, and the help that she needed. Its not easy being so far away and wondering what’s going on, but I did feel that you would contact me, which you did occasionally, and me you if there were issues. It worked well and I felt very comfortable with it all. Last but not at all least I would like to say a big thank you to Mildred’s carer Jenny, she went beyond her duties as a carer we feel where Mildred was concerned and we are extremely grateful to her. Sue xx"

    Hourly / Visiting Care

  • Anonymous Family- Forest Care

    "Thank you so much for the constant care and companionship my mother received from your carer and the Forest Care team you all were truly amazing and dedicated to her needs. It was such peace of mind knowing that someone was with mum and knowing that there was a dedicated management team never far away to give help and support to both mum and the carer in times when it was needed. The carer ensured that at all times mums wishes and care needs were met and we know mum benefitted from having someone with her. Mum often mentioned how nice it was to sit in the garden and have a nice chat over afternoon tea with the carer. She loved her garden and cherished those moments. Having someone at the house tending to the domestic side of things along with mum’s personal care meant so much for us as a family as this gave us the opportunity to spend Quality time together when we visited."

    Live - In Care

  • Ann Atkins - Forty4

    "I could not ask for a better home for my brother to live in, the staff and manager are always very helpful and welcoming. He has never been happier than he is now. The whole family had massive support from every one in the last year while Malcolm was ill. All I can say is thank you to everyone at 44."

    Forty4

  • Peggy & Andy - Northcott

    "Thanks for keeping (our) mum, Peggy "in-line"! with your healthy banter & kind heart."

    Northcott House

  • Keith and Valerie - Acacia House

    "Thank you to all the staff here at Acacia House for the love and care you gave to George."

    Acacia House

  • John & Family

    "Words cannot describe how grateful we are that mum spent her final days in your care."

    Beechcroft Green

  • Margaret Sandy

    "The family all felt that Mum had the best care anyone could have wished for their loved one and during her stay she was always kept comfortable and well cared for."

  • The Goldens

    "Thank you to all your wonderful staff who look after our mum and wife, Jill Golden. Her care is really fantastic."

  • Jan & Carol Redman and Family

    "Thank you all for the loving care you gave Mum (Marjorie). Making her last months happy & comfortable. Making us welcome at all times."

  • Anthony Tilt

    "On behalf of all the Tilt family I would like to thank everybody at Northcott House for the case and attention Mum received during her time in residence, particularly during the last few weeks as she grew weaker. I was pleased and impressed by the level of devotion shown."

    Northcott House

  • Terry & June

    "The photo of Dad's (Peter) birthday cake was lovely to see. Thank you for making the day special as we were unable to be with you all. A tough time but you are through it again."

  • Eve

    "Please accept my thanks and gratitude to you for your cards, gifts and good wishes on Bobby's 100th Birthday. It made a special day even happier and more memorable. Thank you again for all you did (and continue to do) for Bobby."

    Five Ways

  • Jackie Harding

    "Just a note to say thank you for all the care and support you gave Mum (Jean Harding) especially in the last few weeks of her life."

    Five Ways

  • All the family & friends of Phil

    "A huge thank you for all you did for our grandad, dad, brother, uncle and friend — Philip Cook. You were all absolutely amazing, so kind and helpful and allowed him to see his last months with the utmost dignity. He told us himself he was very comfortable. We couldn't have asked for more."

    Five Ways

  • John, Diane, Joan, Jill and families

    "A big thank you for all you did for Iris & Fred Shipton."

  • Tammy & Sarah

    "Thank you for making mum feel this was her home from home, not just a carehome, you're all amazing!"

  • Andy and Nicky - Two Beeches

    "We would like to thank all staff at Two Beeches who showed Edna such love and made her 2 years in the home a happy time for her."

    Two Beeches

  • Sandra (Henderson) and all the family

    "Thank you so much for the love and care you gave my Dad, Fred in his final months. We couldn't have asked for more. We will all miss him so much but consider ourselves lucky to have had him in our lives for so long."